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Terms & Conditions


The trade website (hereinafter the “Site”) is an e-commerce website accessible via the Internet, open to all user of this network (hereinafter referred to as “surfer”).

It is published by ST’ART governed by the regime of self-contractor.

Siren No.: 802433334

“Exempted from registration pursuant to Article L 123-1-1 of the Commercial Code”

The headquarters of the property is
20 rue Léonard de Vinci
75116 Paris.
Tel. : 01 77 18 97 22


The Website allows ST’ART to offer textile products and accessories for sale under the brand name ST’ART (hereinafter referred to as the “Products”) to Internet Users browsing the Website (hereinafter referred to as “Customers”.). For the application of the present, it is agreed that the Customer and ST’ART will be collectively referred to as the “Parties” and individually referred to as the “Party”, and that when the Customer has confirmed an order he will then be referred to as the “Purchaser”.

These general conditions of sale apply to the United Kingdom.

All orders of a Product offered on the Website implies the Purchaser’s acceptance of the general conditions of sale.

ST’ART reserves the right to amend the present general conditions of sale at any time by publishing a new version on the Website.

The general conditions of sale are those in force on the date on which the order is placed.

  1. Object
  2. Products & Prices
  3. Order
  4. Delivery
  5. Receipt of the order
  6. Right of withdrawal
  7. Exchanges
  8. Guarantee
  9. Data Processing and Civil Liberties
  10. Various stipulations

Article 1. Object

The present general conditions of sale govern the rights and obligations of the Parties resulting from the online sale of the Products proposed on the Website. They are applied with the exclusion of any other document..

Article 2. Products – Prices

2.1. Products

Only the Products appearing on the Website on the day on which it is consulted by the Customer are offered for sale. The Product offers are limited to the United Kingdom. The product and price offers are valid, while stocks last, for as long as they are visible on the website.

2.2. Prices

We do our best to ensure that information, descriptions and prices are correct. It is however possible that errors remain. If the price of an article that you have ordered proves incorrect, we will inform you as soon as possible and you will have the choice of confirming your order at the correct price or cancelling it. If we are unable to contact you, we will cancel the order.


Article 3. Order

3.1. Recording of the order

The Customer wishing to place an order chooses the various Products by clicking on “Add to bag”.

At any time the Customer may:

  • check the number of Products contained in his basket and obtain detailed information about each of them by clicking on “My shopping bag”;
  • continue selecting Products by clicking on the “Continue shopping” button;
  • complete his order by clicking on the “Confirm” button.

All new Customers must fill in the necessary fields to create a customer account. The Customer must complete the form accurately, providing the information necessary for his identification, including email address and a password of his choice (which will be personal and confidential) and which will be used later to identify him on the website.

All Customers already in possession of a customer account must identify themselves having clicked on “Confirm” by inserting their email address and password.

The Customer accepts that inserting these two pieces of identifying information serves as proof of his identity.

It is obligatory to provide the nominative information collected during an online sale as this information is necessary for the processing and delivery of orders as well as the establishment of invoices. This information is strictly confidential.

Having acquainted himself with the order summary, once all the information requested has been completed by the Customer, and before payment, the latter acquaints himself with the general conditions of sale and attests to having done this by ticking the box provided.

3.2. Confirmation of the order

Confirmation of the basket constitutes an electronic signature. This signature has the same value between the Parties as a written signature and serves as proof of the completion of the order and the payability of the sums due to fulfil the order. As soon as the order is validated, the Customer becomes a Purchaser.

The Customer pays for the order by bank card carte bleue, Visa, or by Paypal.

If the Customer wishes to pay for his order by card, he must provide the number and, depending on the type of bank card used, the expiry date and the card security code.

3.3. Payment

The price owed by the Purchaser is the sum indicated on the order summary document. In any event, the sum debited will correspond to the Product(s) actually delivered. With the exception of payments by Paypal for which the debit takes place at the moment of validation of the payment by the Purchaser, the debit of the sum will take effect when the package is handed over to the forwarder.

It is stated that by choosing to pay by bank card the Purchaser will be automatically transferred to the Paybox payment server.

The server and the payment page are subject to security protection by the S.S.L. (Secure Socket Layer) encrypting system 3D Secure in order to protect all data concerning means of payment as effectively as possible, and guarantee that at no stage the Purchaser’s bank details pass through ST’ART ‘ computer system.

Article 4. Delivery

4-1 – Place of delivery
The Products ordered by the Purchaser are delivered to the United Kingdom, France-Monaco-Germany-Austria-Liechensten-Luxembourg-Portugal-Spain-Swisserland
Swedento the address indicated by the Purchaser on the definitive confirmation page for his order, accompanied by a delivery slip. 
The Purchaser can have the Products delivered to an address other than his own.
Delivery will not be guaranteed in the case of force majeure or industrial action by the transportation and/or postal services. 
The articles are delivered subject to available stocks. 
Should the product ordered be unavailable, ST’ART will honour the order for the other products. 
The Customer will only be invoiced for the products actually dispatched.
4.2 – Delivery 

ST’ART will make its best efforts to ensure that the order is delivered within an average of 24 to 48 hours and a maximum of 10 working days from the day following the validation of the order by the Buyer days.

The delivery times of your parcel is 48 to 72 hours.

It is stated that orders received on website on Friday afternoon, Saturday or Sunday will be processedthe following Monday. Orders received on the website a holiday other than Friday, Saturday and Sundayare processed the next business day.

4.3 – Delivery 

ST’ART ship your package via Colissimo without signature for metropolitan France and Colissimo Expert International 
against re-signing for the foreigner.
For more information please visit the Shipping page.

4.4 – Shipping

Shipping fees include packaging, handling and postage.
We advise you to group your items in one order.
For rates please see the Delivery page.


Article 5: Receipt of the order

Upon receipt of the order, the Purchaser will check the conformity of the Products received in fulfilment of the order.
Any anomalies concerning the delivery (namely: missing or damaged products, damaged packages) must be notified,
within 30 days of receipt of the Products.
IMPORTANT NOTE: The order will never be sent in several deliveries.
Unless there is a legitimate reason, any complaint made after the 30 day period following receipt of the Products will be considered inadmissible and ST’ART cannot be held responsible.
ST’ART reserves the right to ask the Purchaser to return the non-compliant or damaged Product.
In the case of anomalous or abusive returns, ST’ART may refuse to fulfil any further orders.


Article 6. Right of withdrawal

The Purchaser has fourteen (14) days from the date of receipt of the Product(s) ordered in order to exercise his right of withdrawal.
The Purchaser will inform ST’ART of his decision to withdraw via a clear, unambiguous declaration
By filling in the withdrawal form that may be accessed here. Should the Purchaser choose this option, ST’ART will send confirmation of receipt of the withdrawal by email without delay.
Either by email to:
Or by mail to:
Service retraction
20 rue Léonard de Vinci
75116 Paris

The Purchaser must return the Product(s), at his own expense, in the original packaging and in perfect condition to the following address:
Internet Returns
20 rue Léonard de Vinci
75116 PARIS

Article 7. Exchanges

Without prejudice to the provisions of the legal guarantee, the Purchaser has thirty (14) days from the date of receipt to exchange the Product(s) at the store for an article or articles of the same or a higher value, or to return them to the address below to change the size, colour, or exchange it for a Product or Products of a value strictly identical to the Product(s) exchanged:
Internet Returns
20 rue Léonard de Vinci
75116 PARIS
Only articles returned within this time frame, in their original packaging, unwashed and unworn may be exchanged.
For every exchange, a return slip must be completed by the Customer in his customer account (“My Orders” tab then on the order concerned click on “Return a product”).
If at the time of the exchange request the Product(s) is (are) no longer available, ST’ART will provide a refund or credit for the sum of the purchase within fifteen (15) days from receipt of the Product(s) by ST’ART.

Article 8. Guarantee

All our products benefit from the legal guarantee system, provided that they have been used in a normal manner and the maintenance advice has been followed.
Article L211-4 of the French Consumer Code
The vendor is required to deliver goods that conform to the contract and is accountable for any lack of conformity existing upon delivery.
It is also responsible for any lack of conformity resulting from the packaging, assembly instructions or installation when it has been made liable for this by the contract or this has been carried out under its responsibility.
Article L211-5 of the French Consumer Code
In order to conform to the contract, the goods must:

  1. Be suitable for the usage normally expected of similar goods, where applicable:
    • correspond to the description provided by the vendor and possess the qualities that the vendor presented to the purchaser in the form of a sample or model;
    • present the qualities that a purchaser may legitimately expect in view of the public declarations made by the vendor, the producer or its representative, notably in advertising or labelling;
  2. Or present the characteristics defined by common accord between the parties or be suitable for any special usage sought by the purchaser and made known to the vendor, which the latter has accepted.

Article L211-12 of the French Consumer Code
Action resulting from defects in conformity lapses after two years from the date of delivery of the article.
Article 1641 du code civil
The vendor is bound to a guarantee on account of the latent defects of the item sold which render it unfit for the use for which it was intended, or which so impair that use that the purchaser would not have acquired it, or would have paid a lower price for it, had he been aware of them.
Article 1648 subsection 1 of the French Civil Code
The action resulting from latent defects must be brought by the purchaser within a two year period following the discovery of the defect.

Article 9. Data Processing and Civil Liberties

9.1 Personal information and cookies
Nominative information
It is obligatory to provide the nominative information collected during an online sale as this information is necessary for the processing and delivery of orders as well as the establishment of invoices. This information is strictly confidential and will not be shared with third parties, with the exception of any partners of ST’ART. Failure to provide this information will lead to automatic rejection of the order.
In accordance with French law no. 78-17 of 6 January 1978 relating to Information Technology, Files and Civil Liberties, as amended by law on 6 August 2004, the processing of nominative information collected on the Website is subject to a declaration to the National Commission for Data Protection and Liberties.
The Customer has the right to access, amend, correct and delete any information regarding him. If he considers that the information regarding him does not reflect reality, is incomplete or inaccurate, he can request its correction, updating or deletion, by mail at the following address:
20 rue Léonard de Vinci
75116 PARIS

Article 10. Various stipulations

10.1. Force majeure
ST’ART is not responsible for the total or partial non-fulfilment of its obligations regarding the present contract, if this non-fulfilment is caused by a case of force majeure, recognised as such by law.
The Parties agree, as soon as possible, to mutually decide on the way in which the order will be handled during the case of force majeure.
Beyond a period of one (1) month’s interruption due to a case of force majeure, the Parties will be released from their obligations towards each other.
10.2. Entirety of the contract
The present general conditions of sale and the order summary sent to the Purchaser form a single contract containing the entirety of the agreements between the parties.
10.3 Conservation and archiving of the transactions
The archiving of invoices is carried out in a reliable and durable format so that it corresponds to a true and durable copy.
10.4 Applicable law – Competent jurisdictions
The present general conditions of sale and the contractual relations between ST’ART and the Purchaser are subject to French law. In the case of litigation, exclusive authority is attributed to the competent French courts. ST’ART is nonetheless committed to finding an amicable solution before any judicial action.


(Please complete and send this form only if you wish to withdraw from the contract)
To the attention of:
20 rue Léonard de Vinci
75116 PARIS

I/We (*) hereby inform you (*) of my/our (*) withdrawal from the contract regarding the sale of the product(s) below:

Ordered on:
Received on:
Name of consumer:
Address of consumer:

(*) Delete as applicable